Returns & Exchanges
At Doich Foods, we strive for 100% satisfaction with our gourmet products; however, due to the perishable nature of food items, returns are handled on a case-by-case basis to ensure safety and quality.
Inspect Your Order
Upon arrival, please immediately inspect your package for any signs of damage, leakage, or incorrect items before opening the vacuum seals.
Contact Support
If there is an issue, email our support team within 48 hours of delivery with your order number and clear photographs of the product and packaging.
Verification Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement or store credit is applicable based on our freshness guarantee.
Resolution
Once approved, we will initiate a replacement shipment at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing